Satisfaction Guarantee
Returns & Authentication
We support a complimentary return window for all timepieces. Returned items undergo micro-inspection to confirm caliber certification authentication.
01
Return Authorization
Initiate return request channels through your customer log-in panel to generate shipping authorizations and secure courier bookings.
02
Atelier Calibration Checks
Upon receipt at our Swiss facility, timepieces undergo structural, bezel-wear, and caliber calibration tests to verify the movement remains unmodified.
03
Reversed Capital Dispatch
Approved refunds are dispatched within 5 to 7 business days to the initial payment source, minus high-value custom duties if applicable.
Laboratory Verification Required
Return Parameters
Return Window
14 Days Dispatch
Condition Status
Untouched Seal Wrap & Films
Return Shipping
Complimentary Secure Courier
Atelier Quality Check
48-Hour Inspection Check